Privacy Policy
Introduction

MFactory (“MFactory”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

By using our website, you agree to the terms of this Privacy Policy.

MFactory is the Responsible Party for purposes of POPIA and determines how and why your personal information is processed.

For privacy-related enquiries, you may contact:

MFactory
Email: info@mfactory.mobi
Phone: 010 880 7336
Address: First Floor, Bonfoi Office Park, Tempelhof South Street, Bonaero Park, Kempton Park, 1619

We may collect and process the following categories of personal information:

Information You Provide Voluntarily

  • Full name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Information submitted via contact forms

  • Information provided during onboarding or service engagements

Information Collected Automatically

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking information

We only collect information that is adequate, relevant, and not excessive for the purposes set out below.

We process personal information to:

  • Respond to enquiries

  • Provide and manage our services

  • Communicate with clients and partners

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Send marketing communications (where consent has been given)

We will not use your information for any purpose incompatible with the original purpose of collection.

We process personal information where:

  • You have given consent

  • Processing is necessary to perform a contract

  • Processing is required by law

  • Processing is necessary for legitimate business interests

We may share personal information with:

  • Employees and authorised personnel

  • Cloud hosting

  • Professional advisors (legal, accounting, audit)

  • Regulatory or government authorities where required by law

All third parties are required to maintain appropriate security safeguards and comply with data protection laws.

MFactory does not sell or rent personal information.

If personal information is transferred outside South Africa (for example, through cloud service providers), we ensure that appropriate safeguards are in place in line with POPIA requirements.

We implement appropriate technical and organisational measures to safeguard personal information against:

  • Loss

  • Unauthorised access

  • Unlawful processing

  • Accidental destruction or damage

In the event of a data breach, we will notify affected individuals and the Information Regulator where required by law.

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

Under POPIA, you have the right to:

  • Request access to your personal information

  • Request correction or deletion

  • Object to processing

  • Withdraw consent (where applicable)

Our website may use cookies to enhance user experience and analyse website performance.

You may disable cookies in your browser settings; however, this may limit certain functionality.

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.