1. Introduction
These Terms and Conditions govern your use of our services and the collection, processing, and storage of your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By accessing or using our services, you agree to these Terms.
2. Responsible Party
For purposes of POPIA, MFactory is the Responsible Party and determines the purpose and means of processing personal information.
Contact details:
Email: info@mfactory.mobi
Phone: 010 880 7336
Address: First Floor, Bonfoi Office Park, Tempelhof South Street, Bonaero Park, Kempton Park, 1619
3. Personal Information We Collect
We may collect the following personal information:
- Full name and surname
- Contact details (email address, phone number)
- Physical address
- Company details (if applicable)
- IP address and device information
- Any information voluntarily provided by you
We only collect information that is adequate, relevant, and not excessive for the purpose for which it is processed.
4. Purpose of Processing
Your personal information is collected for the following purposes:
- To communicate with you
- To comply with legal or regulatory obligations
- To improve our services
- For marketing purposes (with your consent)
We will not process your personal information for any purpose incompatible with the original purpose of collection.
5. Legal Basis for Processing
We process personal information based on:
- Your consent
- Performance of a contract
- Legal obligation
- Legitimate business interest
6. Consent
By providing your personal information, you consent to its processing in accordance with this policy.
You may withdraw your consent at any time by contacting us.
7. Data Security
We implement appropriate technical and organisational security measures to protect personal information against:
- Loss
- Damage
- Unauthorised access
- Unlawful processing
In the event of a data breach, we will notify affected data subjects and the Information Regulator as required by POPIA.
8. Sharing of Information
We may share personal information with:
- Employees and authorised operators
- Legal or regulatory authorities (where required by law)
All third parties are required to maintain confidentiality and comply with POPIA.
We do not sell personal information.
9. International Transfers
If personal information is transferred outside South Africa, we will ensure that the receiving country has adequate data protection laws or that appropriate safeguards are in place.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
11. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
12. Cookies and Tracking
Our website may use cookies and tracking technologies to enhance user experience.
You may disable cookies in your browser settings.
13. Changes to This Policy
We reserve the right to update these Terms and Privacy Policy at any time. Updates will be published on our website.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa.