FAQ

Frequently Asked Questions

Our two primary services are Managed ICT Services and Custom Software Development. We manage IT infrastructure end-to-end while building innovative digital platforms tailored to our clients’ unique needs.

In addition to our core services, we offer:

  • Cloud Services (AWS Partner)

  • AI & Machine Learning Solutions

  • Cybersecurity & Network Protection

  • IT Consulting & Strategy

  • Web & Mobile App Development

  • Software Architecture

  • Enterprise Systems Integration

We help organizations reduce IT complexity, improve operational efficiency, and eliminate downtime. We solve problems related to slow digital transformation, poor IT support, security vulnerabilities, and fragmented systems.

Our core services include:

  • Managed ICT Support

  • Cloud Infrastructure Management

  • Custom Application Development

  • Cybersecurity Solutions

  • AI-Driven Automation

  • ICT Consulting & Strategy

MFactory stands out through personalized service, agility, and deep industry understanding. We don’t deliver one-size-fits-all solutions—we tailor every engagement to your unique operational goals and challenges. Our team is hands-on, responsive, and committed to long-term partnership.
We use proactive monitoring tools, streamlined communication channels, and dedicated support teams to ensure fast issue resolution. Our SLA-driven approach ensures we’re always accessible, accountable, and acting quickly when you need us.

We serve a wide range of industries including:

  • Government & Public Sector

  • Healthcare & Telemedicine

  • Education & Skills Training

  • Regulatory Boards (e.g., Liquor License Boards)

  • Driving Schools (iDrive Booking)

  • Corporate Enterprises & Nonprofits

Our industry-specific knowledge allows us to craft solutions that meet regulatory, operational, and end-user needs.